If the issue persists, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance. If the video image is normal when using the pre-installed Camera app, but the video call is blurry in WhatsApp, you can report the issue to the app developers directly by going to WhatsApp > Settings > Help > Contact us.Ħ.If the issue persists, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.Check whether the ambient light is sufficient.Check whether the camera lens area is blocked or covered by a protective film.Check whether the front camera lens is dirty.If the video image is blurry when you use the pre-installed Camera app, perform the following steps:.Check whether the video shot by the front camera is blurry.Try to make video calls in an environment with sufficient light, and keep your phone stable during the video call. If the light is insufficient, the image may be blurry.The front camera supports a fixed focal length, so if you're too close to ( 50 cm) the camera, the image definition will decrease. During a video call, maintain an appropriate distance from the front camera. (For example, if the resolution of the mobile phone is too low, the app may be incompatible, or the image becomes blurry or freezes.) The call quality may be poor if your device does not meet the requirements.
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